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Contact us

Check out our contact information below or use the enquiry form to place an order for consumables or accessories.

We understand you might have questions for us, so there are a number of ways you can get in touch. 

Do you need urgent assistance with your pump?

If you need urgent assistance please call our Customer Service team.

They are available 24 hours a day, 7 days a week.


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Have you seen our FAQ page?

Our frequently asked questions section answers some of the most common queries regarding the t:slim X2 and general pump therapy.

Check out our FAQ's to find answers to some of the most common questions


Do you still have questions or would you like to request an order for consumables or accessories?

If you cannot find your answer within our FAQ section or you need to request consumables or accessories, you can contact our Customer Service team using the form below.

Please fill in the form below selecting the nature of your enquiry from the dropdown list and we will be in touch with you as soon as we can to help.

Contact Air Liquide Healthcare UK

Please complete all of the required fields as this will help us to ensure that your enquiry is directed accordingly.

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Upload a JPEG photo (maximum 10MB file size).

If you are ordering from the Republic of Ireland, please continue to contact your pharmacy to place your consumable orders.

One file only.
20 MB limit.
Allowed types: gif, jpg, jpeg, png, bmp, eps, tif, pict, psd, txt, rtf, html, odf, pdf, doc, docx, ppt, pptx, xls, xlsx, xml, avi, mov, mp3, mp4, ogg, wav, bz2, dmg, gz, jar, rar, sit, svg, tar, zip.

If you have any issues while you are travelling, please contact us on our customer services number 0800 012 1560.

If you are ordering a product that you have not used before and it is different from your normal repeat order, please get in touch with your clinic and healthcare team to approve this item first.

Please note that this form is intended for non-urgent enquiries only. If you have an urgent enquiry, please call our Customer Service team on 0800 0121 560 for the UK or 1800 12 4912 for Ireland. 



About Making Diabetes Easier

Air Liquide Healthcare UK is committed to improving quality of life for people with diabetes. Our healthcare teams provide patients and their loved ones with education, support and personalisation of care.

Our mission? #makingdiabeteseasier

Our mission?



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