Privacy Notice

Respect for privacy and use of personal data

The privacy and the security of your information is very important to us. Air Liquide’s policy is to respect and
protect the privacy of our service users and customers. Your Healthcare Professional has shared your personal
information with Air Liquide in order to provide a contractual healthcare service to you. Air Liquide will not
voluntarily disclose individually identifiable information about you to anyone, unless there is a lawful or
contractual requirement for us to do so. We will never forward your personal data on to third parties for direct
marketing purposes without your consent

Why we hold and process your data

Air Liquide requires to process your personal data in order to provide medicines and/or medical equipment in
accordance with the instruction of your Healthcare Professional. We only request, store and process the
minimum amount of personal data necessary for carrying out our service and enabling us to deliver medical
prescribed drug(s) and/or medical devices/therapy(s) as ordered by your Healthcare Professional. This may
include for example name, address including postal code, date of birth, next of kin, contact telephone number
etc. Please note that this list is not exhaustive.
This data is initially disclosed to Air Liquide Healthcare by the Healthcare Professional responsible for
prescribing your medical prescribed drug(s) and/or medical devices/therapies Failure to provide the necessary
data required to carry out the terms, may result in termination of the service provided by Air Liquide.

Procedure for collecting your personal data

Service User personal data may be collected in a variety of different ways including:
● Directly from you (whether in writing or verbally)
● Healthcare Professionals and/or Healthcare authorities responsible for, or involved in, the supply of
your medical therapy.
● Any nominated representative or next of kin involved in your care.
● Any other third party with whom we share your information (as listed below).
Your personal data is held securely with appropriate access controls; in accordance with Data Protection
requirements. Statutory and Contractual retention periods apply in all instances. Further information relating to
retention periods can be obtained from the company’s Data Protection Officer.

It is important that your personal data is kept up to date

Air Liquide will take all reasonable steps to ensure your personal data is complete, accurate and kept up to date.
However, it is also your responsibility to update the company with immediate effect should any of your
personal information/data change. The consequence of not providing up to date information could result in
error and inaccuracies which could be detrimental to both you as the service user and Air Liquide.

Sharing of your personal data

As mentioned above we will not voluntarily disclose your personal data to any third party unless there is a
lawful or contractual requirement for us to do so. Due to the nature of our service, we will share your personal
information and any associated device usage data where relevant in order to deliver our company contractual
obligations, where applicable, with organisations that are fully aligned with Air Liquide’s data protection policies
and standards, and on request from your Healthcare Professional. Where Approved third party contractors
manage any Air Liquide systems or applications, they are vetted and risk assessed against ISO 27001 standards
before onboarding.

Your data will be shared with:
● Your prescribing Clinician (to include your hospital care team, doctor, home care team)
● The NHS (where applicable)
● Your local Fire and Rescue Service / your Electricity Supplier / Distributor (where applicable)
● Air Liquide Europe Business Services (ALEBS) (Finance shared service, for accounting purposes and
payments, where applicable)
● The Courier service chosen by Air Liquide to deliver medical devices and/or consumables (name,
address and contact information only, if applicable)
● Where we are legally obliged in the case of Police investigations or Coroners office or any other
governing bodies
● Air Liquide Group (only applicable to those who choose to exercise their rights as stated below)

Your Data Subject Access rights
Right of Access

Under the UK General Data Protection Act (GDPR) you, as a service user, have the right to know how your data
is being processed and also the right to access your personal data.
Air Liquide will normally provide the necessary information within 30 calendar days. However, this period may
be extended by up to an additional 60 calendar days if your request is particularly complex, or if it is deemed
manifestly unfounded or excessive. In such cases, a small administrative fee may also be charged. In addition, a
small administrative fee, at the discretion of the Data Protection Officer, may be charged if you require more
than one copy of the information.

Other rights under UK GDPR

You may also have other rights (where applicable), for example the right to have any incorrect or incomplete
data corrected, the right to object to processing, the right to restrict processing activities and the right to
erasure of your personal data. However, it should be noted that your right is not absolute and will only apply in
certain circumstances. If you wish to lodge a complaint regarding how your data is stored or processed please
contact the company’s Data Protection Officer (details below).
For further information on all your data subject rights, including how to lodge a complaint, please refer to the
Information Commissioner’s Officer (ICO) website https://ico.org.uk/
Where you have given consent for Air Liquide to share your data with a third party or for us to process your
data in a certain way, you have the right to withdraw this consent at any time.
All requests relating to your rights under the GDPR should be directed to Air Liquide’s Data Protection Officer
and Caldicott Guardian.

Data Protection Officer

Natasha Bhullar - alhomecare.dpo@nhs.net (UK)

Caldicott Guardian

Mike Gardner - ALHomecare.Caldicott@nhs.net (UK)

Privacy Statement Modifications

Air Liquide Healthcare Limited has the right to modify or update this Privacy Statement at any time. Such
updates will be published on the company website. All such modifications and updates are applicable as soon
as they are made.