If you're having trouble viewing your pump data, take a look at your pump User Guide and the guide for downloading the software you are using (Diasend etc.)

Always check you have the right cable when connecting your pump, preferably the one that was supplied with your pump in the box.

If you continue to have problems please contact our Customer Services team on 0800 012 1560 for the UK and 1800 12 4912 for Ireland.