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What does Connection Error Alert (9T) mean?
You connected the pump to a computer with the USB cable to charge it and a connection could not be made.
1. Tap OK and disconnect and reconnect the USB cable to try again.
We recommend using the Tandem USB Cable when charging and uploading.
2. If the Alert recurs, try leaving the pump plugged in for a couple of minutes.
3. Try using a different USB Port, restarting the computer, or trying a different computer.
This alert can be caused by connecting to a computer with an unsupported operating system.
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About Making Diabetes Easier
Air Liquide Healthcare UK is committed to improving quality of life for people with diabetes. Our healthcare teams provide patients and their loved ones with education, support and personalisation of care.
Our mission? #makingdiabeteseasier
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